Frequently Asked Questions

How long does shipping take?
Orders are typically processed within 1–3 business days. Delivery usually takes 3-6 business days depending on your location.
Do you offer free shipping?
Yes, we regularly offer free shipping on orders over €100. Shipping costs are calculated automatically at checkout.
Can I track my order?
Yes — once your order ships, you’ll automatically receive a confirmation email with your tracking details. You can also visit our Order Tracking page on the website and enter your order or tracking number to follow your shipment in real time.
What is your return policy?
We offer a 10-day return policy. Products must be unused and returned in their original packaging.
How do I request a refund?
Please contact us at info@noboliano.com with your order number and reason for the refund request.
What payment methods do you accept?
We accept Visa, Mastercard, PayPal, Apple Pay, and other secure payment methods available at checkout.
Can I cancel my order?
Orders can only be canceled before they are processed and shipped.
Do you ship internationally?
we currently ship to Belgium, The Netherlands, Italy, France, Spain and Germany. Shipping times may vary depending on your country.
What if my package arrives damaged?
Contact us immediately with photos of the damaged item and packaging so we can resolve the issue quickly.
How can I contact customer support?
You can contact our support team anytime at info@noboliano.com.

The Nobo Liano luxury packaging